Failed Appointments Policy

We aim to provide all our patients with the best possible service and to achieve this we need your cooperation.

If you are unable to keep your appointment, please make every effort to cancel it well in advance so that it may be offered to someone else. Non-attendance and cancellations at short notice without a valid reason deprive other patients of our services.

Appointments are often wasted as people do not attend. These appointments could have been used by other patients.

The first time a patient fails to attend or cancels with short notice we will send a letter or e-mail reminding them that in future they must cancel appointments at least 24 hours prior if they are unable to attend.

After one failed to attend letters or e-mails we will advise you that we will no longer be able to book further appointments without a deposit or full prior payment to secure the appointment.

To avoid being sent a failed to attend letter, please ensure that you cancel your appointment a minimum of 24 hours before the appointment time. Anything cancelled after this time could count as a failed appointment.